Sorted Services Terms of Use

General Terms

• Terms and Conditions (PDF, 0.2 MB).
• Direct Debit Service Agreement (PDF, 0.1 MB).
• Credit Management Policy (PDF, 0.1 MB).
• Financial Hardship Policy (PDF, 0.2 MB).
• Complaints Policy (PDF, 0.2 MB).
• Privacy Policy (PDF, 0.2 MB).

Electricity

• Electricity Price Fact Sheet for Ausgrid (PDF, 0.1 MB).
• Electricity Price Fact Sheet for Essential Energy (PDF, 0.1 MB).
• Electricity Price Fact Sheet for Endeavour Energy (PDF, 0.1 MB).
• Electricity Price Fact Sheet for Energex (PDF, 0.1 MB).
• Electricity Price Fact Sheet for ActewAGL (PDF, 0.1 MB).

Broadband & Voice

Critical Information Statements (CIS): 

• NBN home Bundle CIS   (PDF, 0.2 MB).
• ADSL home bundle zone 1 CIS  (PDF, 0.1 MB).
• ADSL home bundle zone 2 & 3 CIS  (PDF, 0.1 MB).
• International Call Rates (PDF, 0.2 MB).
• Reasonable Use Policy (PDF, 0.1 MB).