Posts in Electricity
Save energy

Whether you want to reduce your energy usage to save money or the environment, we’ve put together a few handy hints so you can make a real difference.

Most states in Australia have their own state-based energy efficiency schemes:

Queensland does not currently have a residential state based efficiency scheme but there is some information about efficiency available from the Queensland Department of Energy and Water Supply.

Participating in these schemes can help save energy and money with reduced energy bills. Using less energy also means you are helping the environment by reducing greenhouse gas emissions.

The major sources of energy use around the typical Australian home are heating water, heating and cooling, as well as refrigeration and other electrical appliances. Standby power, lighting and cooking generally make up the rest of your household energy bill.

How you can make the biggest impact:

  • Target the biggest sources of energy use around your home such as hot water and heating and cooling.
  • Look for the high impact, no and low-cost changes you can make easily.
  • When replacing or upgrading appliances purchase the most energy-efficient appliances you can afford.

Even if the building you live in is energy efficient, the way you live in your home has a big impact on your energy use and costs. Think about how you use energy and act sensibly to reduce wastage where you can.


  • If you have a refrigerated air conditioner, set the temperature between 25ºC and 27ºC. Every extra degree (lower) increases your cooling energy use by between 5% and 10%.
  • Check the filter on your air conditioner and clean it regularly to keep it efficient.
  • Ceiling and pedestal fans cost around two cents per hour of operation and reduce the temperature by 2ºC or 3ºC.


Set your thermostat to 18ºC to 20ºC in living areas during winter for the most energy efficient heating. Each degree higher could increase your running costs by up to 10%.


  • Standby power is a key source of hidden energy use that can amount to more than 10% of your household electricity consumption.
  • Turning your gaming console or computer off at the wall instead of just pressing the power button could save you around $160 per year off your electricity bill!
  • Televisions are now the fourth largest electricity user in our homes. Home entertainment products alone are responsible for at least 5% of our household energy use — more than your washing machine, clothes dryer and dishwasher energy use combined.

Insulating your home

  • Insulation is the most cost-effective way to improve the energy efficiency and comfort of your home. A well-insulated home could save you up to a staggering 45% on your energy bills.
  • Draughts account for a significant amount of energy loss, so block up unused chimneys and seal gaps in floors, doors and windows.
  • Install blinds and drapes.


Lighting your home with LED lights instead of incandescent or halogen lighting can reduce your lights’ energy consumption by up to 80%.


  • When shopping for a fridge, look for one with an energy efficiency rating of at least 2.5 stars. Every extra star will reduce your running costs by around 20%.
  • Set the temperature of the fresh food compartment to 3ºC to 5ºC and the freezer to -15ºC to -18ºC.
  • Keep any coils at the back of the fridge free of dust, as dust on force your fridge to use more energy than necessary.
  • Make sure fridges and freezers are in a cool, well ventilated space with a gap of at least 5cm for ventilation and heat dispersion.
  • Keep door seals airtight. A loose or damaged seal allows air to seep out, wasting energy and causing your fridge to work harder than it needs to.


  • Generally, it’s best if your dishwasher is turned off once the cycle is complete.
  • Avoid running the dishwasher when you’re about to go out as it will still be using energy once the cycle has run, unless you have a model that switches itself off.
  • Always wait to wash a full load, because most dishwashers use the same amount of water whether it’s completely full or not.

Washing & Drying Machines

  • If you’re purchasing a washing machine, try to select one with at least a 3.5-star energy rating and 4-star water rating. Every extra star could save you up to 25% off your washing machine’s energy use on a warm cycle.
  • Switching to a cold wash could cut 80% to 90% off your running costs.
  • Using cold water every time you wash can save you around $115 per year.
  • Drying your clothes on the line can save you around $63 per year.
What do 'peak' and 'off-peak' mean?

'Peak' and 'off-peak' relate to the times of the day when energy demand across the network is high or low. For example, most households use hot water and appliances before and after work which creates a high energy demand in the morning and evening. 

Different tariffs apply to peak and off-peak times and are determined by the kind of meter (or meters) you have at your property. If you have an off-peak meter then it is often cheaper to run some appliances overnight rather than mornings and evenings.

What is a NMI?

A NMI is the 'National Meter Identifier' which identifies your property within the National Electricity market. It is different to your meter number as your meter number can change if your meter is replaced. The NMI for your property will remain the same.

Are my prices fixed?

Prices may vary in accordance with the terms and conditions your agreed to when you joined Sorted Services. If we do vary your prices, we will provide you written notice of any changes as soon as practicable, and, in any event, no later than your next due payment. Sorted is all about optimisation and we are very focused on reducing your usage - which in turn should reduce your costs.

Why is my statement so high?

When your energy usage is higher than usual, the hints in this checklist may help explain why.

  • Change in the weather? 
  • Heating and cooling your house or running pool filters longer can push up your usage.
  • Changes in household appliances?
  • Some new appliances can increase your energy use by a surprising amount.
  • Old inefficient appliances may be due for replacement.
  • New house guests? The more people under your roof, the more energy you will use.
  • Correct meter reading? If we can’t access your meter your energy usage may be estimated - log into the app to enter a meter read and we can track your usage to target.

View our Energy Saving Tips.

What if I use more electricity than my plan?

From time-to-time, you’ll use more electricity than the regular plan payments, whether it be running your aircon in summer or heating your home in a cold snap. We’ll notify when you have reached 50%, 85% and 100% of your allowance, but your power will stay connected even if you go over 100% of your plan. Any additional usage charges will be detailed on your regular statement.

What’s included in my electricity plan?

Your payment is calculated based on your estimated daily supply charges and electricity usage over the period. The plan amount may vary based on where you live, your meter type and household usage factors that contribute to how much any you may consume - the size of your house, number of people, if you have a pool, if you have Solar PV – these can all impact how much energy you consume.

Does Sorted offer green or renewable power?


Sorted Services Electricity offers GreenPower™ which is a government-backed scheme that lets you support renewable generation in Australia by paying a premium on your energy consumption. We offer GreenPower™ on all plans as a percentage of your usage.

When you choose GreenPower™ we purchase Large Scale Generation Certificates from renewable energy generators. The certificates are in addition to the government's mandatory Renewable Energy Target, so by purchasing GreenPower™ you're adding more renewable energy to the grid than would otherwise be the case. 

Find out more about GreenPower™

What if someone at my house is on Life Support?

Your electricity distributor will have made the necessary arrangements if you have already completed and lodged life support notification forms. When you switch to Sorted your electricity distributor remains unchanged, so your existing Life Support arrangements will remain in place. However, if you are uncertain about the status of a Life Support requirement, please contact us.