Posts in Broadband
What precautions should I take with incoming emails?

The most common way computer viruses spread and criminals access people’s computers are through emails.

Always be cautious when opening emails from people you don't know as they may contain harmful viruses that can damage your computer settings.

Only share your email address with websites you trust.

What should I do to minimise the chance of unauthorised use of my broadband service?

To maintain security on your computer, Sorted recommends that you:

  • Protect your password; keep it secure
  • Avoid common words, names and dates
  • Change it regularly and do not store it on your computer
  • Use current anti-virus and firewall software
  • Do not open suspicious emails or files from unknown sources
  • Protect your family or business from unsuitable internet content and password protect your wireless modem connection.
What can impact performance and speed?

Things that can slow your internet speed include demand on the network and local conditions such as location, internet traffic, your line condition, hardware and software, the data source or destination.

Below are some specific factors that can affect speeds and your broadband experience.


Your router needs to be configured to use the wireless network standard 802.11n or later and a WPA2/AES encryption to achieve the best results from the high speeds available to you. Wi-Fi within the premises and router performance can often be the slow point in a nbn™ connection.

Location of modem/router

Your speeds can be affected if the modem/wife router is too far away from your normal location of device use, or is behind several walls, rooms or in a cupboard. Physical features of your home, such as steel framing and size and multiple levels may affect the strength of your wireless router’s signal.

Number of users

The number of local users and devices being used at one time will create demand for available bandwidth which in turn can significantly affect the overall speed experience.

Other devices

Microwaves, cordless phones and other devices work on wireless bandwidths which can interfere with speeds and your user experience.


There are many applications and programs that access the Internet. These may be running in the background on your device performing various activities such as downloading updates and files and uploading information. These activities may cause you to lose some of your total speed.

Network links

External network factors such as physical location of host computer, global Internet link between Sorted and the destination and the backhaul network between your premises and Sorted. Congestion on domestic and international links can be present during peak times.

Viruses & Malware

Viruses, malware and browser add-ons may consume significant system resources and adversely impact Internet speed.

Peak Network Times

The evening hours are like peak hour for Internet traffic. Increased traffic on the network may result in reduced speeds during this time.

Your Neighbours

An unsecured network, with no password, can be used by anyone in the vicinity and significantly reduce your speed. Secure your network to ensure only authorised users are accessing your network.

Do I need a splitter?

Depending on the service type, you may require a splitter. A filter or splitter is essential wherever a telephone or other device share a line with an ADSL modem. 

Your service type will clearly indicate the requirement for a splitter.

BroadbandZef Fugaz
How do I set up my Sorted Services modem?

Your modem will be sent to you pre-configured with a quick setup guide. Depending on your modem/service type, the following guides are available.

I have data and voice

Quick Setup Guide FTTP Bundle

Quick Setup Guide FTTN Bundle

Quick Setup Guide HFC Bundle

Quick Setup Guide FTTP-HFC Bundle

Quick Setup Guide HFC Foxtel

I have data only

Quick Setup Guide FTTP

Quick Setup Guide FTTN

Quick Setup Guide HFC

Quick Setup Guide HFC Foxtel

Can I use my existing modem?

Possibly, but you'll probably need a degree in modemology* to get it working.

Your Sorted modem comes preconfigured and your old/existing modem might not support the same configuration.

* AKA "IT Guru"

BroadbandZef Fugaz
What is an HFC nbn™ Connection?

Hybrid Fibre Coaxial (HFC) is used in circumstances where the existing Pay TV or cable network can be used to reach your premises. HFC connections require a nbn™ network device to be installed by an approved nbn™ installer at the point where the HFC line enters your home. 

What is an FTTB nbn™ Connection?

Fibre to the building (FTTB) is generally used to connect an apartment block or similar type of building to the nbn™ network. A fibre node is installed in the building communications room and uses optic fibre to connect to the existing network technology in the building.

What is an FTTN nbn™ Connection?

Fibre to the Node (FTTN) uses VDSL2 to deliver the nbn™ to your home. FTTN is used when the existing copper network makes the final part of the nbn™ network connection from a nearby node to your premises. FTTN installations use a VDSL2 modem at your property and the nbn™ don't need to install a network device inside or outside your home. 

What is a FTTP nbn™ Connection?

Fibre To The Premises (FTTP) is used when an optic fibre line will be run from the nearest available fibre node, to your premises. FTTP also requires a nbn™ network device to be installed inside your home. This device requires power to operate and can only be installed by an approved nbn™ installer.