Complaints and Feedback

If things have not gone to plan, we would love to hear from you as we are always keen to understand how we can improve.

We’re an Aussie startup that tries really hard to get it right, however, if we’ve not met your expectations then you can make a complaint in one of the following ways:

• Send us a chat through your Sorted app

• Email us with some details at contact@sortedservices.com

• Call us on 1300 484 141

• Write to us at Sorted Services, 11 - 13 Cubitt Street, Cremorne, VIC 3121

Ombudsmen contacts

All customers have the right to contact the Energy Ombudsman at any time. However, we hope that our customers will contact us in the first instance to give us a chance to rectify any issues.

New South Wales

Energy and Water Ombudsman NSW

Mail: Reply Paid 86550, Sydney South NSW 1234

Phone: 1800 246 545

Fax: 1800 812 291

Email: complaints@ewon.com.au

Web: www.ewon.com.au

Queensland

Energy & Water Ombudsman Queensland

Mail: PO Box 3640, South Brisbane QLD 4101

Phone: 1800 662 837

Fax: (07) 3087 9477

Email: complaints@ewoq.com.au

Web: www.ewoq.com.au

Australian Capital Territory

ACT Civil and Administrative Tribunal

Mail: GPO Box 370, Canberra ACT 2601

Phone: (02) 6207 1740

Fax: (02) 6205 4855

Email: tribunal@act.gov.au

Web: www.acat.act.gov.au

Victoria

Energy and Water Ombudsman Victoria

Mail: Reply Paid 469, Melbourne VIC 8060

Phone: 1800 500 509

Fax: 1800 500 549

Email: ewovinfo@ewov.com.au

Web: www.ewov.com.au